Terms & Conditions

Last updated: 14 August 2026

This website is operated by Beppily Ltd, a company registered in England & Wales (company number 17367056), registered office Dene View, West Road, Prudhoe, NE42 6JB. In these terms, "we", "us" and "our" refer to Beppily Ltd, and "you" means the person or organisation commissioning work.

1. What these terms cover

These terms apply to enquiries made through this website and to software development work we carry out, unless we have signed a separate written agreement with you — in which case that agreement takes precedence over anything here.

2. Services we provide

We provide software development services: rescuing and completing part-built systems, building web applications and internal tools, integrating systems and APIs, building client portals, and ongoing support and maintenance. We also sell consulting days.

We do not provide graphic design, brand identity, advertising, search-engine optimisation, content writing, or IT support and hardware. Hosting, domain registration, third-party licences and paid APIs are your costs and are billed to you at cost or bought in your own name, unless we agree otherwise in writing.

3. How work is commissioned

You contact us through the enquiry form, by email or by telephone. We usually hold a short call, then send a written scope and quotation. Work is commissioned when you accept that quotation in writing (email is enough) and, where a deposit applies, when the deposit is paid. Nothing on this website is an offer capable of acceptance; a booking is confirmed only when we confirm it.

4. Prices and quotations

Prices shown on this website are guide figures ("from" prices) for typical work. The price for your project is the one in your written quotation, which is fixed for the scope described in it and holds for 30 days from the date we send it.

Work outside the agreed scope is quoted separately before it starts. We do not bill by the hour against an open-ended estimate. Beppily Ltd is not currently VAT-registered; if that changes, VAT will be shown separately on quotations and invoices.

5. Payment

Larger projects are split into phases. Unless your quotation says otherwise, a deposit of 30% is payable before a phase starts and the balance of that phase is invoiced on delivery of it. Consulting days and support retainers are invoiced monthly in arrears.

Invoices are payable within 14 days by bank transfer or card. We may charge statutory interest and compensation on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998, and may pause work while an invoice is overdue.

6. Delivery and your responsibilities

Timescales are given in the quotation and are honest estimates, not guarantees. Software work depends on things outside our control — third-party APIs, your existing systems, and how quickly questions get answered.

You agree to give us the access, accounts, content and decisions the work needs, and to nominate one person who can approve things. Where a delay is caused by material you owe us, timescales move accordingly and we will tell you as soon as we know.

7. Cancellation

If you are a consumer (an individual acting outside your trade or profession) and you commission work at a distance, you have the right to cancel within 14 days of the contract being made under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you asked us to begin work during that period, you must pay for what we have done up to the point you cancel. Once the service has been fully performed with your agreement during the 14 days, the right to cancel is lost.

Business clients may cancel a project in writing at any time. You pay for work completed and for any phase already started, plus third-party costs we have committed on your behalf. Any deposit covering unstarted work is refunded.

8. Refunds and defects

Services are supplied with reasonable care and skill, as required by the Consumer Rights Act 2015 for consumers. If something we built does not do what the agreed scope says it does, tell us and we will fix it at no charge. Defects reported within 90 days of a phase being delivered are corrected free of charge; after that, or where the cause is a change you or a third party made, work is chargeable.

Where a fix is not possible in a reasonable time, you may claim a price reduction or a refund proportionate to the part of the work that was not delivered. Refunds are paid within 14 days of being agreed, to the account the payment came from. We do not refund work that has been delivered and accepted because a project's direction has changed.

9. Intellectual property

Code and other deliverables we create for you remain our property until the work they belong to has been paid for in full. On full payment, ownership of the bespoke code written for your project transfers to you.

We keep ownership of our own pre-existing libraries, tooling and general know-how, and grant you a perpetual, non-exclusive licence to use them as part of your project. Open-source components stay under their own licences. Material you give us stays yours, and you confirm you have the right to give it to us.

10. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Nothing here affects the statutory rights of a consumer.

Otherwise, our total liability in connection with a project is limited to the fees you have paid us for that project. We are not liable for loss of profit, loss of business, loss of data caused by systems we did not build or do not maintain, or other indirect or consequential loss. You are responsible for keeping your own backups unless we have agreed in writing to run them.

11. Confidentiality

We keep your commercial and technical information confidential and use it only to do the work. We will not name you as a client publicly without your permission. The same applies to anything you tell us on a call that does not become a project.

12. Disputes

If something is wrong, email [email protected] or call 07862 616354 — we will acknowledge within two working days and aim to resolve it within fourteen. If that fails, we will both consider mediation before starting proceedings. Either party may still take a dispute to court.

13. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.

14. Changes to these terms

We may update these terms. The version that applies to your project is the one published when your quotation was accepted. This version was published on 14 August 2026.